Privacy Policy

Last updated: June 2026

Compass Psychotherapy & Counselling respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit this website, contact us, or use our services. website, contact us, or use our services.

1. Data controller

The data controller responsible for this website and the processing of personal data is:

Compass Psychotherapy & Counselling
Vodroffsvej 61, 1. sal
1900 Frederiksberg
Denmark

CVR nr. 44676443

Email: contact@compass-psychotherapy.com
Phone: +45 53 53 42 20

2. What personal data we collect

We may collect and process the following types of personal data:

Name
Email address
Phone number
Information you choose to include when contacting us through the website, by email, by phone, or through a contact form
Technical information about your visit to the website, such as IP address, browser type, device type and cookie preferences

If you choose to share sensitive personal information with us, for example information about your health, wellbeing, family situation or personal circumstances, we will treat this information confidentially and only use it for the purpose of responding to your enquiry or providing therapeutic services.

Please avoid sending highly sensitive personal information through the contact form. If needed, this can be discussed in a more appropriate setting.

3. How we collect personal data

We collect personal data when you:

Visit the website
Submit a contact form
Send us an email
Call or otherwise contact us
Use cookies or similar technologies on the website, depending on your cookie settings

4. Why we process personal data

We process personal data for the following purposes:

To respond to enquiries
To arrange appointments or consultations
To provide psychotherapy and counselling services
To manage client communication
To operate and improve the website
To comply with legal, professional or administrative obligations

5. Legal basis for processing

We process personal data where it is necessary to:

Respond to your enquiry or take steps at your request before entering into an agreement
Provide services to you
Comply with legal obligations
Protect legitimate interests, such as managing communication and maintaining the website
Process information based on your consent, for example where consent is required for certain cookies or marketing tools

Where we process sensitive personal data, such as health-related information, we do so only where there is a lawful basis under applicable data protection rules, for example where you have provided the information voluntarily, where it is necessary for the provision of health-related or therapeutic services, or where we are legally required to do so.

6. Cookies and analytics

This website is built with Wix and may use cookies and similar technologies to make the website work, improve user experience, measure website performance and understand how visitors use the site.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, are only used if you have given consent where required.

You can manage or withdraw your cookie consent through the cookie settings on the website.

For more information, please see our Cookie Policy.

7. Sharing of personal data

We do not sell your personal data.

We may share personal data with trusted service providers where necessary to operate the website, manage communication or provide our services. This may include:

Website platform provider, such as Wix
Email and communication providers
IT, hosting or technical service providers
Professional advisers, if required
Public authorities, if required by law

Service providers are only allowed to process personal data where necessary and must protect it appropriately.

8. International transfers

Some service providers may process personal data outside Denmark or the EU/EEA. Where this happens, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection rules.

9. How long we keep personal data

We only keep personal data for as long as necessary for the purpose for which it was collected.

Enquiries sent through the website or by email are kept for as long as necessary to respond and manage communication.

Client-related information may be kept for a longer period where this is necessary for professional, legal, insurance, accounting or administrative reasons.

When personal data is no longer needed, it will be deleted or anonymised.

10. Confidentiality

All personal information shared in connection with psychotherapy and counselling services is treated confidentially.

There may be limited situations where confidentiality can be restricted, for example where required by law or where there is a serious risk of harm to you or another person.

11. Your rights

Under applicable data protection rules, you may have the right to:

Request access to the personal data we hold about you
Ask for incorrect information to be corrected
Ask for your personal data to be deleted
Ask us to restrict the processing of your personal data
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal data in a portable format, where applicable

To exercise your rights, please contact us at:

contact@compass-psychotherapy.com

12. Complaints

If you are unhappy with how we process your personal data, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Danish Data Protection Agency:

Datatilsynet
www.datatilsynet.dk

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.